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POEA
Vision:
Excellence in governance for world-class Filipino migrant
workers
POEA
Mission:
POEA connects
to the world, and in partnership with all stakeholders,
facilitates the generation and preservation of decent jobs for
Filipino migrant workers, promotes their protection and
advocates their smooth reintegration into Philippine society.
POEA
Quality Policy:
We pursue excellence in governance to satisfy our
customers. We achieve this by:
Providing effective and efficient services
Operating
within the requirements and standards governing overseas
employment
Empowering
our human resources
Assuring
continual improvement using ISO 9001-2000.
POEA Core
Values:
Integrity,
Commitment, Cohesiveness, Courtesy and Trust
Quality
Management System:
In 2002, the
POEA fulfilled its commitment to attain ISO 9001:2000
certification in line with DOLE Continuous Service Improvement
(CSI) program headed by POEA Administrator Rosalinda Dimapilis-Baldoz
who pioneered the DOLE-CSI program when she was still the
Undersecretary for Management Services at DOLE. The
certification is another milestone for POEA which celebrated its
20th anniversary and being the first line agency
attached to DOLE to be ISO 9001:2000 certified with the
following scope of certification:
“Provision of Overseas Employment Facilitation Services
(Land-based Workers Employment Processing, Seafarers Employment
Processing and Government Placement Services) and of General
Administrative and Support Services”
In November
2005, the POEA-QMS was successfully re-certified by its external
auditor for another 3-year cycle. During its 8th
surveillance audit in May 2006, with the inclusion of licensing
and adjudication in the POEA-QMS, the scope of certification was
revised as follow: “Provision of
Overseas Employment Facilitation Services, Licensing of
Agencies, Adjudication of Cases and General Administrative and
Support Services”
With the recent 12th surveillance audit of the
POEA-QMS last 10 June 2008, the Administration was recommended
anew for another 3-year cycle of continuous certification of its
quality management system under ISO 9001:2000 standards with the
inclusion of new processes in the scope of certification. With
this, the scope will be revised as follow:
“Provision of Overseas Employment Facilitation
Services, Licensing of Agencies, Adjudication of Cases, Workers’
Protection and General Administrative and Support Services”
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