Directory of POEA Services to OFWs

Services	Office/Location/Tel. Nos.
Documentation of GPB-Hired Workers Final Briefing of selected GPB-Hired Workers Releasing of processed documents to GPB-Hired Workers	Government Placement Branch Ground Floor – Left wing 722-11-74/75/77
Accreditation of Principals and Approval of Job Orders Processing of landbased contracts of agency and name-hired OFWS and issuance of e-receipts	Landbased Accreditation and Contracts Processing Center 2^ndFloor 722-11-93/87
Documentation of Balik Manggagawa workers and e-receipt issuance	Balik-manggagawa Processing Center Service Area 721-07-85
Accreditation of Principals and Approval of Job Orders Processing of Seaman’s contract Registration of Seafarers and issuance of Seafarers Registration Card/issuance of e-receipts.	Seabased Accreditation and Contracts Processing Center Mezzanine Floor 721-94-93
Registration of Landbased Applicants -Job Referral Assistance -Job For Facilitation -Korean Language Test (KLT) registration -KLT Facilitation	Manpower Registry Division Employment Branch Ground Floor, right wing 722-11-43/46
Pre-Employment Orientation Seminar	2^nd Floor, PEOS Center 722-11-85
Public information and assistance	POEA Information and Action Center (PIAC) POEA Lobby 722-11-44/55
Issuance/Renewal of License of Recruitment Agencies Verification of legitimacy of agencies and issuance of certification on the same.	Licensing Branch 4^th Floor 722-11-49/91
Legal assistance to victims of Illegal Recruitment and trafficking in persons as well as aid workers in filing recruitment violations against licensed recruitment agencies and disciplinary actions against employers and other OFWs.	Anti-Illegal Recruitment Branch 3^rd Floor 722-11-89/90 * 721-06-19
Monitoring of departing OFWs Issuance of exit clearance to OFWs under the following circumstances: - Domestic Helpers accompanying their employers in the latter’s travel and whose duration of stay in the Philippines is not more than one (1) week; - Workers on emergency leave or for a few days whose arrival and departure fall on week-days; - Workers with expiring visas; - Workers whose frequency of vacation is every other month or less; and - Cabin crew/flight attendants. - LAC provides assistance and investigation of undocumented workers held at the airport. -	Employment Regulation Branch 4^th Floor 722-11-90 Labor Assistance Counter , NAIA 832-1961 loc. 3703
Hear and decide · all cases which are administrative in character, involving or arising out of violations of recruitment rules and regulations including refund of fees collected from workers and violation of the conditions for issuance of license to recruit workers · disciplinary action cases against migrant workers, foreign employers and principals that are administrative in character	Adjudication Office 3^rd Floor 722-11-80, 722-11-48
· Researches in aid of case disposition and recommendations decisions · Voluntary conciliation process as an alternative dispute resolution of all cases filed with the Administration prior to docketing	Legal Research Division 3rd Floor 726-8944/42/45
· Dockets and records all cases filed with the Administration · Receives all complaints, motions and pleadings; · Maintains database of watchlisted/blacklisted overseas contract workers and/or principal/employers · Issues clearances to contract workers, principals and agencies · Enforces writs, subpoenas, orders and prepares sheriff’s reports	Docket and Enforcement Division
Overseas employment statistics Publication of list of licensed agencies/ overseas employment information materials	Planning Branch 5^th Floor 722-11-61/47 Fax 7221183
List of POEA personnel	Human Resources Development Division 5^th Floor 722-11-69/94
Issuance of certified copy of worker’s Information Sheet and Overseas Employment Certificate for travel tax exemption and other purposes.	Central Records Division 6^th Floor 721-94-89

Since 2:00 p.m. 8/18/2005
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